Sales Policy

Effective Date: March 12, 2025

At Vivanovas, we are committed to providing our customers with high-quality organic skincare products that promote healthy, radiant skin. Our Sales Policy outlines the terms and conditions that govern the sale of products through our website. By purchasing from us, you agree to comply with the following guidelines. Please read this policy carefully before making any purchase.

1. Product Availability

All products listed on our website are subject to availability. While we make every effort to ensure that products are in stock and available for purchase, certain items may be temporarily out of stock or discontinued without notice. If an item becomes unavailable after you place an order, we will notify you immediately and offer an alternative or a full refund.

2. Pricing

Prices listed on our website are in USD and are subject to change without notice. While we strive to provide accurate pricing, errors may occur. In the event of a pricing error, we will notify you before processing your order, and you will have the option to accept the corrected price or cancel your order.

Our prices do not include taxes or shipping fees, which will be added at checkout. Sales tax is applied based on the shipping address, in accordance with applicable state and local tax laws.

3. Ordering Process

To place an order, follow these steps:

  1. Browse Products: Explore our website and select the products you wish to purchase.
  2. Add to Cart: Add items to your cart and review your order.
  3. Checkout: Provide your billing and shipping information and select your payment method.
  4. Confirm Order: Review your order summary, including total price, shipping details, and payment method, then confirm your purchase.

Once your order is confirmed, we will send you an order confirmation email. This email serves as proof of your purchase. Orders are processed as quickly as possible, but please note that in rare cases, there may be delays due to high order volumes or other factors.

4. Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment methods as made available on our website

Payment is due at the time of purchase. By submitting your payment details, you confirm that you are authorized to use the payment method and that all information provided is accurate.

5. Shipping and Delivery

We offer reliable shipping services to deliver your products as quickly as possible. Shipping costs will be calculated at checkout based on your shipping address and the size of your order.

Estimated Delivery Times:

  • Domestic Orders (within the U.S.): 5-7 business days
  • International Orders: Delivery times vary based on the destination

Please note that delivery times are estimates and may be affected by external factors such as weather conditions, customs processing, or high demand.

6. Order Cancellations

If you need to cancel an order, please contact our customer service team immediately at info@vivanovas.xyz. We will do our best to accommodate cancellations before your order is processed. Once the order is shipped, we are unable to cancel it, but you may follow our Return and Refund Policy if you wish to return the item.

7. Sales Tax

Sales tax will be applied to all orders based on the shipping address in accordance with local tax laws. The applicable sales tax will be displayed at checkout before you complete your purchase.

8. Promotional Discounts and Offers

Occasionally, Vivanovas may offer promotional discounts or special offers on certain products or during specific times. These discounts may be subject to certain terms and conditions, including minimum purchase requirements, expiration dates, or product exclusions.

Discounts cannot be combined with other offers, unless explicitly stated. To redeem a discount, enter the provided promo code at checkout. We reserve the right to modify or terminate promotions at any time.

9. Customer Support

If you have any questions or concerns about your order, product inquiries, or our sales policies, please contact our customer service team. We are here to assist you and ensure you have a pleasant shopping experience.

10. Changes to This Policy

Vivanovas reserves the right to update or modify this Sales Policy at any time. When we make changes, we will post the updated policy on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about any updates.

11. Contact Us

If you have any questions about our Sales Policy or need assistance with your order, please feel free to reach out to us at:

Thank you for choosing Vivanovas. We are committed to providing you with high-quality organic skincare products and a seamless shopping experience.