Payment Policy

Effective Date: March 12, 2025

At Vivanovas, we strive to provide our customers with a seamless, secure, and hassle-free payment experience. This Payment Policy outlines the terms and conditions governing payments made on our website. By purchasing products from Vivanovas, you agree to comply with the following payment terms. Please review the policy carefully before completing your purchase.

1. Payment Methods Accepted

Vivanovas accepts a variety of secure payment methods to make your shopping experience as convenient as possible. The available payment methods include:

  • Credit and Debit Cards: We accept all major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: PayPal offers a fast and secure payment option for customers who prefer using their PayPal balance or linked credit/debit cards.

  • Other Secure Payment Methods: In the future, we may add additional payment methods to provide more options for our customers. All available methods will be displayed during checkout.

When you select a payment method, you authorize us to process the payment and charge the corresponding amount to your chosen payment option.

2. Order Confirmation and Payment Processing

Once you place an order and proceed to checkout, you will be prompted to provide your payment information. After submitting your payment details, the transaction will be processed immediately. You will receive an order confirmation email as soon as your payment is successfully processed.

Please note that in some cases, we may need to verify your payment information before confirming your order. If there are any issues with your payment, we will contact you promptly to resolve the issue.

3. Payment Authorization and Security

We take the security of your payment details very seriously. Vivanovas uses secure encryption methods to protect all financial transactions. All sensitive information, such as credit card details, is encrypted during transmission using industry-standard SSL (Secure Sockets Layer) technology. Your payment details will never be stored on our servers.

We also implement fraud protection measures to ensure that all transactions are safe and secure. If any fraudulent activity is detected, your order may be canceled, and you will be notified immediately.

4. Taxes and Additional Charges

All prices on our website are listed in USD (U.S. dollars) and exclude any applicable taxes, shipping fees, or handling charges. The final total for your order will include these additional costs.

Sales Tax: The sales tax applicable to your order will be calculated based on the shipping address provided at checkout. Sales tax is required for orders shipped within certain states, as per local tax laws.

Shipping Fees: Shipping charges are calculated at checkout and are based on the shipping method you choose and the weight of your order. The shipping cost will be added to your order total before you complete your purchase.

Import Duties and Taxes (for international orders): If you are ordering from outside the United States, your order may be subject to import duties, taxes, and other customs fees. These fees are not included in the price of the products and will be your responsibility upon delivery. We recommend checking with your local customs office to determine any additional charges that may apply.

5. Payment Declines and Errors

In some cases, your payment may be declined due to issues with the payment method you have provided. Possible reasons for payment declines include:

  • Insufficient funds or credit limits
  • Incorrect payment information (e.g., incorrect card number, expiration date, CVV)
  • Security issues flagged by the payment provider
  • Bank or credit card restrictions

If your payment is declined, we will notify you and suggest the next steps. Please verify your payment details and try again. If the issue persists, please contact your payment provider for further assistance.

6. Currency

All transactions on the Vivanovas website are conducted in USD (U.S. dollars). If you are purchasing from outside the United States, please note that the exchange rate applied will be determined by your payment provider or financial institution. Any foreign currency conversion fees are the responsibility of the customer.

7. Discounts, Promo Codes, and Gift Cards

Occasionally, Vivanovas offers promotional discounts, special offers, or gift cards that can be applied to your order. If you have a valid promo code or gift card, you can enter it at checkout to redeem the discount.

Please note the following:

  • Promo codes are valid only for a limited time and may have specific terms and conditions.
  • Promo codes cannot be combined with other discounts, unless explicitly stated.
  • Gift cards can only be used for online purchases on our website and cannot be exchanged for cash or used for shipping fees.

If you have any issues redeeming a promo code or gift card, please contact our customer support team for assistance.

8. Refunds and Cancellations

In accordance with our Refund and Return Policy, if you need to cancel your order or request a refund, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to cancel or modify it. However, you can still return the item following our return process.

Refunds for eligible returns will be issued to the original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

9. Changes to This Payment Policy

Vivanovas reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this policy periodically to stay informed about any changes related to payments, fees, or other relevant information.

10. Contact Us

If you have any questions, concerns, or need assistance with your payment, please feel free to contact us. Our customer support team is here to help and ensure that your shopping experience is smooth and secure.

You can reach us at:

Thank you for shopping with Vivanovas. We value your business and are committed to providing you with high-quality organic skincare products and an exceptional shopping experience.