Privacy Policy

Effective Date: March 12, 2025

At Vivanovas, we value the privacy of our customers and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, interact with our products and services, or engage with us through other means.

By using our website, you agree to the practices described in this policy. If you do not agree with our terms, please do not use our services or website. We may update this policy from time to time, so please review it periodically for any changes.

1. Information We Collect

Personal Information:
When you visit our website, purchase products, or contact us, we may collect personal information, including:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (such as credit card details)
  • Shipping information

Non-Personal Information:
We also collect non-personally identifiable information, such as:

  • Browser type
  • IP address
  • Pages visited on our site
  • Time spent on each page
  • Device and operating system information

This information is collected to improve user experience, optimize website performance, and enhance product offerings.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • Order Processing and Fulfillment: To process and complete your orders, including shipping and payment.
  • Customer Service: To respond to your inquiries, requests, or feedback.
  • Marketing and Promotions: To send you updates, promotions, and newsletters that may interest you. You can opt-out at any time by clicking the “unsubscribe” link in our emails.
  • Improving Our Website: To monitor and improve the performance of our website, enhance user experience, and personalize content based on your preferences.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information. These include:

  • Encryption: We use SSL (Secure Sockets Layer) technology to encrypt sensitive data such as payment information during transmission.
  • Access Control: Only authorized personnel have access to your personal information.
  • Regular Audits: We perform regular audits to ensure that our data protection practices are effective and up to date.

Despite our efforts to maintain data security, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files that are stored on your device and help us understand your preferences, improve site functionality, and analyze site traffic. We use cookies for:

  • Personalization: To remember your preferences and improve user experience.
  • Analytics: To gather data about site traffic, user behavior, and to track the effectiveness of our marketing campaigns.
  • Advertising: To display personalized ads based on your browsing behavior.

You can choose to disable cookies through your browser settings. However, doing so may affect the functionality of our website and limit your experience.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in fulfilling orders, processing payments, or conducting business activities (such as email marketing platforms and shipping companies). These providers are obligated to protect your information and use it only for the purposes for which it was provided.
  • Legal Compliance: We may disclose your information if required by law, court order, or governmental authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

7. Your Choices and Rights

Opting Out of Marketing Communications:
You can opt-out of receiving promotional emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly. You can also disable cookies through your browser settings, though this may limit some website functionality.

Accessing and Correcting Your Information:
You have the right to access, update, or delete your personal information. To request access to your information or make corrections, please contact us using the contact details below.

Data Retention:
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

9. AdSense Compliance

We use Google AdSense and other advertising networks to display ads on our website. These ads may use cookies to collect data regarding your visits to our site and other websites in order to display personalized ads. Google’s use of the DART cookie allows it to serve ads based on your visits to our site and other sites across the internet.

You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. For more information on how Google uses your data, please visit their Privacy Policy.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please feel free to contact us at:

Thank you for choosing Vivanovas. We are committed to providing you with high-quality organic skincare while respecting and protecting your privacy.