Shipping Policy

Effective Date: March 12, 2025

At Vivanovas, we understand that timely and reliable shipping is a crucial part of your shopping experience. Our goal is to provide you with efficient and cost-effective shipping options that ensure your orders arrive safely and promptly. By making a purchase on our website, you agree to the following Shipping Policy, which outlines the terms and conditions for shipping, delivery, and related matters.

1. Shipping Locations

Vivanovas offers shipping to both domestic and international customers. We deliver products to most regions within the United States and select international destinations. Please be aware that some countries or regions may have restrictions on certain types of products, which may prevent delivery. If we are unable to fulfill your order due to shipping restrictions, we will notify you promptly and offer alternative solutions.

2. Shipping Methods

We offer a variety of shipping options to meet your needs. The available shipping methods will be displayed at checkout and will vary depending on your location, the weight of your order, and the delivery time frame you select.

  • Standard Shipping (Domestic): Estimated delivery time is between 5-7 business days.
  • Expedited Shipping (Domestic): Estimated delivery time is 2-3 business days.
  • International Shipping: Delivery times vary by destination and customs processing, typically ranging from 7-14 business days.

Please note that all delivery times are estimates, and actual delivery times may vary based on factors outside of our control, including carrier delays, customs processing, and weather conditions.

3. Shipping Charges

Shipping charges are calculated based on the destination of your order and the total weight of the items in your cart. The final shipping cost will be calculated and displayed at checkout before you confirm your order. We offer various shipping rates, including standard and expedited shipping, allowing you to choose the best option for your needs.

For international orders, shipping costs are based on the delivery address and may include import duties, taxes, and other customs fees. These additional charges are the responsibility of the customer and are not included in the shipping cost at checkout.

4. Order Processing

Once your order is placed, we aim to process and ship it within 1-2 business days. However, please allow extra time for order processing during peak seasons, such as holidays or sales events. You will receive an order confirmation email with a tracking number once your order has shipped.

Orders placed after 12:00 PM (PST) will be processed the following business day. Orders placed on weekends or holidays will be processed the next available business day.

5. Tracking Your Order

Once your order has shipped, you will receive an email notification with tracking information. You can use this tracking number to monitor the status of your delivery through the carrier’s website. If you encounter any issues with tracking, please contact our customer support team for assistance.

Please note that tracking information may take 24-48 hours to update after shipment.

6. Address Accuracy

To ensure the prompt and accurate delivery of your order, please verify that the shipping address you provide at checkout is correct. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

If you need to modify your shipping address after placing an order, please contact us immediately at info@vivanovas.xyz. We will do our best to accommodate changes before the order is processed.

7. Lost or Damaged Shipments

In the rare event that your order is lost, damaged, or missing, please contact our customer service team as soon as possible at info@vivanovas.xyz. We will investigate the issue and, if applicable, initiate a claim with the carrier. Depending on the situation, we will either reship the order or issue a refund.

Please retain all packaging materials and photos of the damaged goods for us to assist you in the claims process.

8. Shipping Delays

While we strive to deliver your order on time, unforeseen circumstances such as weather conditions, shipping carrier issues, customs delays, or other factors may affect delivery times. We are not responsible for delays caused by external factors once the package leaves our warehouse.

If there is a significant delay in the delivery of your order, we will notify you as soon as we are made aware of the situation. We encourage you to track your shipment using the tracking number provided for up-to-date delivery information.

9. International Shipping

For international orders, Vivanovas ships to select countries. International customers should be aware that their orders may be subject to customs duties, taxes, or other import fees, depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping charges at checkout.

  • Customs Clearance: International shipments may be delayed in customs, which is beyond our control. Customs processing time can vary, and we encourage international customers to review their country’s import regulations for more information.
  • Tracking for International Orders: Tracking for international orders may not be available in all countries. We will provide tracking information as available, but the availability of real-time updates may vary.

10. Changes to Shipping Policy

Vivanovas reserves the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page, with the updated “Effective Date” listed at the top. We encourage you to review this policy periodically to stay informed about any updates related to shipping, delivery, or other services we offer.

11. Contact Us

If you have any questions or concerns regarding our Shipping Policy, or if you need assistance with tracking, lost or damaged shipments, or anything else related to shipping, please reach out to us at:

Thank you for choosing Vivanovas. We are committed to providing you with high-quality organic skincare products and ensuring a smooth and reliable shipping experience. We appreciate your business and are here to support you every step of the way!